If you would like to cancel your order, please call our Customer Service department at (844)-405-2197. If you cancel your order before it is shipped, we will gladly refund your entire order including the shipping.If you cancel your order after it has been shipped, it is up to the customer to send the package back, or refuse the package. Once the package is returned, a full refund will be issued, less shipping costs. We will be charged for the package, because it was shipped.You must call and notify us that you are refusing or sending the package back. Once we receive the package, all cancellation refunds are processed. We reserve the right to cancel any order at any time.